Providing Beautiful, Confident & Healthy Smiles
FREQUENTLY ASKED QUESTIONS—FAQS
We welcome questions and glad to help answer any questions you may have. Below are some of the frequently asked questions. They might help answer a few of your questions.
Do you accept new patients?
Yes, we welcome new patients. We have a referral program through INVITE A FRIEND. When you refer a friend, both you and your friend will receive a $25.00 gift card from us after your friend completed his/her first visit.
What insurance do you accept?
We accept most dental PPO insurance plans including Medicaid, Smiles For Children and we bill for services through insurance. Click INSURANCE to see the insurance plans we accept. If you don’t see your your insurance plan listed, please call us at 703-430-9317 to see if your visit will be covered by your insurance.
I don’t have insurance, what other form of payments do you accept?
We accept cash; check; credit card: Visa, Master and Care Credit. We also offer our MEMBERSHIP PLAN with great benefits which you might want to check out.
When do I pay for the services provided?
Payments are expected at the time of service. Our office accepts cash, check, Visa, MasterCard and CareCredit (a credit card which provides subsidized payment plan at low or no interest—subject to credit eligibility).
What do I need to bring to my first appointment?
When you come to our office for the first visit, you will need to bring the following with you:
Driver’s license
Dental insurance card, if you have one
List of medications you are taking
Any questions or concerns
We are here to help.
How do I book for a follow-up visit?
At the end of your first visit, we will get you scheduled for your next visit before you leave. Or if you need more time to figure out your schedule, give us a call at 703-430-9317 when you are ready and we will find a time that is convenient for you.
I have to reschedule my appointment, how do I reschedule?
Call us at 703-430-9317. Just make sure to do so more than 24 hours before your appointment time. If you cancel or reschedule less than 24 hours in advance, we will charge a cancellation fee of $50.00. If you don’t show up for your appointment, we will charge a no show fee of $75.00. This is because we reserve that time slot specifically for you, and our appointments are in high demand.
What services do you offer?
We offer a full range of SERVICES such as preventive, restorative, and cosmetic dental services. For preventive and restorative care, we offer routine checkups, implants, and everything in between. For cosmetic care, we’ll help you redesign your smile with whitening, crowns and veneers.
What if I need a second opinion?
If another dentist has recommended that you get a procedure and you want a second opinion, we are more than happy to provide you one. Just let us know.
Do you see children or do pediatric dentistry?
Yes, we love seeing children. In fact, one of our treatment room is specifically designed for children with colorful, fun setting to make the children feel at ease. We would love to have your child tour our Nimo Room.
What if I need a dental service that is not listed on your website?
If a specific dental service you need is not listed, call us at 703-430-9317. Chances are we do it. Our experienced dentists offer a full range of preventative, restorative, and cosmetic care.
If you have other questions, call us at 703-430-9317 and we are happy to answer other questions you may have.
We look forward to seeing you at SMILES OF STERLING.